Solutions
What we solve in your back office
We solve the finance, shared services, controllership, cost, human resources and commercial operations problems of business groups and financial institutions across the region. And your team is left running the solution.
Sound familiar?
Back-office problems that another diagnosis won't solve
“Our month-end close takes three weeks and nobody trusts the numbers.”
What we do: we redesign the record-to-report cycle with your team, automate reconciliation and leave it running.
“We set up a shared services center and it doesn't deliver what it promised.”
What we do: we stabilize the SSC, adjust governance and SLAs, and take it to its next version.
“Controllership finds out about problems after they've happened.”
What we do: with modern concepts for the second line of defense, we make it more proactive, with control KPIs and continuous improvement.
“We cut costs every year and the next year they come back.”
What we do: we analyze your spending lines to build a sustainable reduction plan that doesn't choke the operation and that your team can maintain.
“The structure grew piece by piece and nobody knows who decides what anymore.”
What we do: interventions that draw on organizational design (roles, functions, accountability, delegation), shaping the organizational culture and aligning it with harmonized processes, to adjust your operating model so that people adopt it.
“Our ERP has no real CRM and the pipeline lives in spreadsheets.”
What we do: we improve and organize how your opportunities enter the pipeline, roll out an improved, practical sales process and integrate a multichannel CRM with your ERP.
Our lines
Eight lines, one result: your operation working
Finance operations and shared services
- Shared services for regional groups: set up, stabilize, evolve
- End-to-end cycles: L2O, O2C, P2P and R2R
- Automated reconciliation and payment management
Modern controllership, risk and compliance
- Three lines of defense and a proactive second line
- ISO 31000 and control KPIs
- FATCA/CRS as an annual service
Cost and profitability
- Sustainable cost reduction
- Cost and profitability model (ABC/ABM)
- Cost and pricing of new products
Organization, culture and HR operations
- Organizational design
- Culture with a global model: CVF/OCAI
- HR processes, automation beyond your HRIS, and HR shared services
Commercial operations and CRM
- Simple, practical multichannel integration
- Integrated, practical and automated processes
- Better control of exceptions and discounts
Capacity and workloads
- Measuring your team's real workload
- Capacity and staffing model
- Workflow redesign
Your AI office, with people at the center
- AI staff with roles and a schedule
- The right model for each task
- Always a person who decides
PCCI: transformation leadership at your side
For initiatives that are not moving at the pace leadership needs, our Internal Capacity Building Program creates traction toward your strategic objectives.
Do you have a back-office problem that never quite gets solved?
Let's talk for 30 minutes about your situation. No diagnosis to buy.
