A White Paper for CEOs, CFOs, and Transformational Leaders
by Otto Acuña N. MBA, CMC, CSSBB 🇨🇷 🇪🇪 – EXYGE Consulting | April 2025
Introduction
In 2020, in the midst of a world paralyzed by the pandemic, many organizations were forced to review their strategic and operational fundamentals. Today, in 2025, we face a crisis of different but equally critical characteristics: a global economy marked by generalized tariffs, logistical disruptions, the high risk of inflation in many countries or the impact of the trade war in others and geopolitical tensions that radically transform the rules of international trade.
This environment imposes an underlying challenge: how can an organization strengthen itself in the midst of so much uncertainty? How to build a truly resilient company?
At EXYGE we propose a comprehensive approach, based on practical experience, international standards and field-proven technologies. This Technical Note articulates the key dimensions to develop real resilience in your organization, with learnings that combine strategy, operations, organizational culture, and technological solutions.
Transformation Governance: The First Pillar
As we discussed in our April of last year article, originally published by Arabian Business, “Digital Transformation Governance: Why a CEO Should Care,” without clear governance, every transformation fragments. Resilience begins with the ability to articulate all transformational efforts (digital, operational, cultural, financial) under a single vision. This involves:
- An executive committee of transformation with transversal authority.
- KPIs that measure value generated, not just activity executed.
- Methodologies that ensure continuous alignment and medium-term vision.
The key question is: what does my organization look like once strengthened? It’s not just about isolated projects, but about a reconfigured operating model that is more flexible, smarter, and more connected to the business.
The Strategic Role of Procurement: From Support Function to Competitiveness Engine
In the midst of this new reality of tariffs and fragile supply chains, the procurement function must evolve from tactical to strategic. As discussed in our NearshoreAmericas article “How Strategic Procurement Could Translate into Real Earnings”:
- Contract renegotiation and advanced supplier management should be seen as financial instruments.
- The “strategic value” of the supplier must be measured beyond the unit cost.
- Initiatives such as Supplier Collaboration Hubs, traceability mechanisms and automation in contract management are differentiating elements.
EXYGE has helped organizations turn their procurement function into a true resilience builder, aligned with profitability, continuity and exposure reduction objectives.
Technology Applied to Financial Results: Automated Reconciliation Case
Automation isn’t just about operational efficiency. When executed correctly, it has direct impacts on liquidity and cash flow. In Q1 2025, EXYGE’s ecosystem partnered with DaMap [a Latin American tech company with support to English-speaking markets through Us] to implement automated reconciliation solutions that achieve success rates of up to 93% in reconciliation items – more than double 35% the average of ERPs.
This has profound implications for resilience:
- DSO Reduction (Days Sales Outstanding = Average Payment Period): By reconciling income from means of payment in near real-time, funds can be credited faster to the Treasury. More explanation about why DSO is critical for cashflow here.
- Daily visibility into the cash conversion cycle.
- Freeing up the finance team for analysis, not repetitive tasks.
As we say at EXYGE: reconciliation is not an operational solution, it is a financial solution with a real impact on working capital.
Resilience MVPs: Transform with the Right and Necessary
Much is said about resilience as a long-term capability, but we forget that organizations must move forward even under imperfect conditions. The implementation of Minimum Viable Processes (MVPs) allows you to initiate transformations with agility, focus and low risk, and then scale with learnings.
Our experience shows that simplified processes, partially automated, but with clear governance and defined KPIs, can be triggers of internal trust and organizational learning.
Digital Culture, Commercial Clarity and Customer Experience
Resilience is not only internal. The market evaluates organizations by how they communicate, how they solve, and how they deliver value.
In some of the articles we have published in NearshoreAmericas in the past, specifically in “The Importance of Simplifying Your Commercial Message” and “Digital Mentality”, it is evident how:
- Clarity in the commercial message accelerates decisions and confidence.
- A digital mindset requires more than tools: it requires leadership that listens, experiments, and measures.
- Every transformation must be anchored in the customer experience, aligning internal processes with external friction points.
Although the MOST IMPORTANT thing is the strategic clarity in the commercial message….. EXYGE has services and tools that support commercial business activity, which range from a top-of-the-line CRM with rapid deployment (weeks), to engagement-types that have involved understanding and adjusting the Customer Journey through improvements in the internal processes, greater understanding of customer expectations and in some cases, tailored technologies, including AI, that directly impact customer experience and retention.
Final Words: Resilience is a Decision, Not a Condition
There is no single recipe, but there are clear principles. A resilient organization is one that:
- It has governance to transform without losing direction.
- Optimize critical functions with direct financial impact.
- Intelligently automate what generates liquidity and data.
- Continuously learn with actionable and measurable processes.
- It communicates clearly and adapts from its cultural mentality.
How can we help you?
At EXYGE, we have been helping public and private organizations transform with structure, speed, and purpose for more than 15 years. We invite you to explore how we can accompany you in strengthening your resilience through a direct conversation with our experts.
📩 contact@exyge.com
🌐 www.exyge.com
📞 Request a meeting: https://exyge.link/solicite_VC
