At EXYGE Consulting, we have the experience to assist you throughout the entire life cycle in Shared Service Centers (SSC) topics and issues, focused on the specific needs of local and regional business groups, where the benefits do not come from cost differentials between locations, as in multinationals, but from volume consolidation, standardization, transparency, control and automation of key processes.
What Are Shared Services Centers?
A SSC enables the concentration and optimization of processes and services common to multiple business units, companies, countries or functional areas, such as purchasing, accounting, accounts payable, design engineering, marketing and creative services. Centralization generates operational efficiencies, allows for the application of advanced technologies and strengthens organizational control and transparency.
How Do We Do It?
Our business case and feasibility analysis is adapted to the context of local and regional business groups, where the logic of benefits is focused on operational efficiency, risk reduction and improved performance and compliance with the established control parameters, beyond simple savings through cost arbitration between countries.
- Process Evaluation and Volume Consolidation
- We identify duplications and inefficiencies in common processes, such as purchasing, accounting and human resources, which can be consolidated in a CSC.
- We group work volumes to generate the critical mass necessary to enable the adoption of automation and management technologies.
- Optimization through Automation
- We design strategies to implement technological solutions such as RPA (Robotic Process Automation), BPM (Business Process Management) and ERP tools, which optimize high-volume processes and reduce costs derived from manual and repetitive tasks.
- Through process mining solutions, we take continuous improvement of your service center to the next level, empowering your internal teams with tools that allow them to track and truly understand how processes work, their exceptions, and generate control panels to ensure that SLAs are being met.
- Increased Control and Reduction of Operational Risk
- Centralizing processes facilitates the implementation of uniform controls and real-time monitoring systems, improving efficiency and reducing operational risks.
- We develop metrics and key performance indicators (KPIs) to measure performance, ensuring transparency and alignment with business objectives.
- Standardization and Best Practices
- We consolidate processes under internationally recognized standards (ISO, APQC, SSON, EFQN) to ensure uniformity and consistency.
- Standardization allows for reduced execution times, improved quality of service and facilitated scalability of the model.
- Strategic Benefits Beyond Cost or Efficiency
- The analysis for local and regional groups prioritizes benefits such as improved service quality or regulatory compliance, strengthening governance and adaptability of the model to new business needs.
Results We Deliver
- Application of Innovative Technologies: Volume consolidation that allows the adoption of automation and advanced tools.
- Greater Efficiency and Productivity: Optimization of resources by eliminating redundancies and manual processes.
- Increased Operational Control: Centralized monitoring that reduces errors and risks.
- Process Standardization: Continuous improvement and alignment with world-class standards.
- Flexibility and Scalability: A model adapted to the expansion and evolution of the business.
At EXYGE, we drive the viability and success of Shared Service Centers for local and regional business groups, maximizing value through automation, process consolidation and improved organizational control.
Whether your service center is already established, or you are just considering the option of consolidating functions in a group of local companies, we have the experience and capabilities to help you at whatever stage of evolution you are in.
We have designed several local and international service centers, led process migrations from multiple countries to a single service center, and collaborated on infrastructure and center management issues, such as SLAs, cost optimization initiatives, or support for internal teams in different areas.
Would you like to explore whether we can help with your initiative? Request a video call and let’s chat!
